Respecting your privacy and the law
The privacy of your personal information has always been important to us at the RJ Sanderson Group (the ‘Group’). We are committed to respecting your right to privacy and protecting your personal information. We adhere to the Australian Privacy Principles and any applicable laws and codes affecting your personal information. Our staff are trained to respect your privacy in accordance with the law and our standards, policies and procedures.
We may also need to share your information with third parties, such as financial product providers. Also it is an RJ Sanderson policy to use the information within the Group’s companies to identify and make available to you other broadly related financial services. This enables RJ Sanderson to have an integrated view of you, our client.
You have the right to request us in writing that your personal information not be provided to other parties, however, that may mean that it is not possible to provide you with the products and services that you have requested. Where this is the case we will inform you in writing.
Members of the Group and a brief description of the services they provide, include:
Collecting your personal information
The Group collects and holds your personal information for the purposes of:
Group companies may also collect your personal information for the purpose of promoting and marketing products or services that might be of interest to you;
We collect your personal information when you fill out product or service documentation, an administrative form, or when you give us personal information over the telephone, or through a Group organisation’s website.
We may collect your personal information from third parties such as your employer, or a representative such as a legal adviser or accountant or publicly available sources of information.
The type of personal information we collect and hold
Personal information held by the Group may include identification information such as your name, address, phone numbers, email addresses, tax file number etc. Depending on the type of service or product you require or choose, we may also ask you for other personal information including:
Your sensitive information
The collection of sensitive information is restricted by the Privacy Act. This includes information such as your racial or ethnic origin, political opinions, association memberships and details of health, disability etc.
This type of information is only collected with your consent and where required to provide you with the products, services or assistance you may require and the collection of this information is needed to provide these.
How will we collect your personal information
We collect your personal information:
Security of your information
We hold your personal information in:
In addition, RJ Sanderson maintains industry standards in relation to its technology and procedures with respects to management of information and its online services.
Using and disclosing your personal information
In order for the Group to meet your specific needs it may need to disclose your personal information to the type of firms and organisations described below. Where your personal information is disclosed we will seek to ensure that the information is held, used or disclosed consistently with the Australian Privacy Principles and any State Legislation and other applicable privacy laws and codes.
The relevant organisations are those:
Other use and disclosure
If your personal information is subject to Australian Privacy Principles, we only will use and disclose your personal information for a secondary purpose if it is related to the primary purpose for which we collected it and where you would reasonably expect us to use or disclose your information for that secondary purpose. In the case of sensitive information, we will only use this information for the secondary purposes if it is directly related to the purpose of collection or where we are required or authorised by law to disclose your personal information and sensitive information. For example, to a Court in response to a subpoena or to the Australian Taxation Office, Centrelink or to the Australian Transaction Reports and Analysis Centre (AUSTRAC).
Use and disclosure of personal information for marketing
The Group is able to assist you in providing a large range of financial services, products and advice. An important part of our service to you is marketing, by being able to keep you up to date with new products and services which we think may be of benefit and interest to you.
In bringing this information to you, we use a large range of communication tools including mail, telephone, email and other internet based tools as well as direct and group presentations. Third party marketing service providers may combine the personal information we disclosed to them with information they already hold about you, to provide you with more relevant advertising about the products and services we can provide you.
Keeping your personal information accurate and up-to-date
We aim to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better service. If you believe your personal information is not accurate, complete or up to date, please contact us.
Protecting your personal information
We store information in different ways including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss unauthorised access, modification or disclosure.
Your privacy on the Internet
We take care to ensure that the personal information you give us on our websites is protected.
For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. Depending on the Group Company with which you deal, user identifiers, passwords or other access codes may also be used to control access to your personal information.
Please refer to the website of those Group companies with which you transact electronically for more information on our website specific privacy and security procedures.
Links to other sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Overseas Service Providers and disclosure
Companies within our Group will, when necessary, disclose personal information to organisations and persons overseas. Instances when we will do this include:
Your personal information will only be disclosed to the extent it is necessary to perform our functions or activities.
These external service providers to whom your data may be provided are for our Group’s client service management system and the service providers for this are located in Indonesia. This external overseas service provider provides computer system, computer code support and service to the group. Also, our internal document management system is supported by a service provider located both within Australia and overseas in the Philippines.
When you visit our website details may be recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.
Gaining access to your personal information
You can gain access to the underlying personal information and data the Group holds in relation to you. You can also ask for corrections to be made. If you would like to request access to your personal information we hold about you please contact us.
There are some circumstances where we are not required to give you access to your personal information. If we refuse your request we will give you reasons if we deny access.
Our response to your request could take up to 30 days from the receipt of your request. If we require further time we will write to you and advise you of the reason for the further time required. If such request incurs a fee, we will advise you of this.
Correction of personal information
You also have the right to request that we correct any inaccurate, out of date, incomplete, irrelevant or misleading personal information we may hold. We will take such steps that are reasonable to make any correction required. If we refuse to change or correct your personal information we will provide reasons for the refusal in writing to you. If we refuse to correct or change any personal information, you have a right to associate with the information a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take any steps that are reasonable to associate that statement with all the records containing that relevant information.
Using Government identifiers
In certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number. We do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
Dealing with us anonymously or through the use of pseudonyms
You have the option of not identifying yourself and dealing with us anonymously or through the use of a pseudonym, where it is lawful and practicable to do so.
Resolving your privacy issues
If you have any issues or a complaint that you wish to raise with the Group about the way in which we collect, use, hold or disclose your personal information or about a privacy related issue please use our complaint process so that we can help.
|Office of the Australian Information Commissioner (OAIC)
Complaints must be in writing
Director of Compliance
GPO Box 5218 Sydney NSW 2001
|Credit and Investment Ombudsman Service
The Credit and Investment Ombudsman Service is an external dispute services available to individuals whose complaints comes under their terms of references. A Credit and Investment Ombudsman officer will be able to advise if they can be of assistance.
Phone 1800 138 422
If you seek any further information from the Modoras Group about this policy, please contact our Privacy Officer at the reference point below:
Registered Address: Level 3, 50 – 56 Sanders Street, Upper Mt Gravatt QLD 4122
Postal Address: PO Box 6530, Upper Mt Gravatt QLD 4122
Telephone: (07) 3219 2555
I wouldn't go anywhere else to get my tax done. They always get me the maximum refund possible. From reception right up to the Managing Director, they are always professional, courteous and helpful.
We had the pleasure of meeting Katrina Pulbrook. She was very welcoming, and was able to express her vast array of knowledge in ways we can understand, which really helped us to be able to make informed and considered decisions.
RJS Wealth Management has provided us with excellent personal service. Above all, they genuinely care about our financial future and are always there for us whenever we have a question - big or small.
I have been using R J Sanderson for business and personal tax and accounting. I have found them to be very diligent and professional in guiding me through the tax maze. Thank you guys, keep up the great work.
– Pasquale Monteleone
I have been a client of R J Sanderson Dandenong for 10 years now. Every year without fail, there are changes to tax rules, the team at RJS are always aware of these changes and make submitting my return stress free.
– Stuart Creighton
I have been with R J Sanderson for over twenty years and the team is always ready to help and quick to respond to any questions or requests.
– Andrew Stewart
Whenever we require assistance with any accounting matter, we receive immediate support. We have been with the practice from the day it started and have never had any issues with service, capability and performance.
– Dug Pomeroy